Firmware, which governs the operation of the laser, plays a pivotal role in ensuring its functionality and performance. In certain circumstances, a customized or specialized firmware upgrade packages are needed in order to forcibly perform a firmware upgrade. This step is crucial for maintaining the normal operation of the machine, addressing specific issues, or implementing new features that may not be available through standard upgrade paths.
Please note:
- please ensure that the machine is securely connected to your laptop via USB. This connection is essential for the OTA process to proceed successfully.
Instructions:
Step 1. Download and install the Firmware OTA tool
For Windows:
https://drive.google.com/file/d/1Km06g5UuF6tewaUUuKoCO7bjouPC37tR/view?usp=drive_link
For Mac:
https://drive.google.com/file/d/1qxDcp8zSvkXZZY6NJGqDShoI4inorOtD/view?usp=drive_link
Step 2. Go to the corresponding file, please extract it to access the last .exe/dmg file and open it.
Step 3. Click on "Get device information", and wait until all the info as shown on the right box is uploaded successfully.
Step 4. Download the customized .gz file provided by our tech support via email, and click on "Upload File" to upload it.
*NOTE: Because unauthorized upgrades without guidance may cause damage to the machine, we will not directly put the firmware file on this page for download. If you need to do a force OTA, please contact support to explain your question and request the firmware download link.
Step 5. After it's upgraded successfully uploaded, click on "launch an upgrade".
Step 6. Click on confirm when you are asked if you want OTA upgrade.
Step 7. Wait until the process is completed, when you see the message shows update success, please turn off the machine, turn it back on.
Step 8. Open MakeIt software, go to settings, check if the firmware has been updated successfully.