In some cases, you may need to return the laser machine either for a refund or for a replacement. To ensure the smooth returning and replacement process, please follow the steps below to pack up the machine.
Step 1. Please open the MakeIt software > new project> make sure it's connected either via USB or wifi>go to Settings> click on Transportation Mode to lower the height of the machine.
- If the machine cannot lower in Transportation mode, please refer to this link: https://support.wecreat.com/hc/en-us/articles/9089397749135-How-to-Lower-the-Machine-for-Shipping
Step 2. Package the product and all components according to the original packaging to ensure it is in the same condition as when you first received it.
- Note: Please provide pictures 1) showing all the parts, and accessories 2)Outer Packaging: Showing the exterior of the packaging box. You may refer to the pics below for reference:
For video tutorials on how to pack the machine:
FAQ:
1. Can I send it back professionally packaged in another box？
Please note: The original product packaging is an essential requirement for returns, as it ensures the integrity and safety of the product during transit. This is not a unique standard set solely by WeCreat for returns, but a commonly accepted practice across various brands, as evident in their respective warranty policies.
2. What if I don't have the original packaging box?
Please send an email to support@wecreat.com for further assistance.