Machine Pack-up Instructions for Return or Replacement

In some cases, you may need to return the laser machine either for a refund or for a replacement. To ensure the smooth returning and replacement process, please follow the steps below to pack up the machine.

For Vision Model

For Vista Model

For Lumos: 【Video】How to Repack WeCreat Lumos Properly?

Vision 20W, 40W, Vision pro 45W: 

Step 1. Please open the MakeIt software > new project> make sure it's connected either via USB or wifi>go to Settings> click on Transportation Mode to lower the height of the machine.

• Note: If the machine cannot lower in Transportation mode or cannot be powered on, please refer to this link to manually lower it: https://support.wecreat.com/hc/en-us/articles/9089397749135-How-to-Lower-the-Machine-for-Shipping

Step 2. Package the product and all components according to the original packaging to ensure it is in the same condition as when you first received it.

• Note: Please provide pictures 1) showing all the parts, and accessories 2)Outer Packaging: Showing the exterior of the packaging box. You may refer to the pics below for reference:

For video tutorials:

• How to Pack Your WeCreat Vision (Method 1) – WeCreat | Support

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Vista Model:

• 【Video】How to Repack Your Vista Laser Properly

• Package the product and all components according to the original packaging to ensure it is in the same condition as when you first received it.

  • Note: Please provide pictures 1) showing all the parts, and accessories 2)Outer Packaging: Showing the exterior of the packaging box. You may refer to the pics below for reference:

  

FAQ:

1. Can I send it back professionally packaged in another box？

Please note: The original product packaging is an essential requirement for returns, as it ensures the integrity and safety of the product during transit. This is not a unique standard set solely by WeCreat for returns, but a commonly accepted practice across various brands, as evident in their respective warranty policies.

2. What if I don't have the original packaging box?

Please send an email to support@wecreat.com for further assistance.