How to solve the autofocus failure?

Last Updated: 2024/01/26

• WeCreat Software Version: 1.0.3 or newer
• WeCreat Firmware Version: 2.0.12 or newer

After clicking auto-focus, the laser module will move to directly above the location of the pattern on the material, and the machine will start to descend to the optimal working distance of 40mm from the surface.

• After the auto-focus is successful, the laser module will return to the rear left, and the machine will remain at the descended height.
• If the software prompts that auto-focus has failed, or that the material cannot be detected, the machine will automatically rise and the laser module will return to the rear left.

Note:

• The cylindrical mode does not have the auto focus function, but the machine will measure the optimal working distance based on the input cylinder diameter or circumference.

If the auto-focus fails, please confirm:

1. The machine is not under strong light.
   • Use a black cloth or other objects to cover the lid of the machine.
   • Remember not to put heavy objects on the machine, otherwise the machine cannot rise and fall normally.
2. There is material placed inside the machine.
3. The surface of the material is not reflective. In this case, the light cannot stay on the surface of the object, causing the material to be undetectable, and the laser module will hit the material.
   • Place a thin tissue on the reflective object surface, then focus again. After the focus is successful, remove the tissue and click start.
4. If the material is deep black or dark in color, the machine also cannot check the material.
   • Because the color of the material is similar to the color inside the machine, it cannot be recognized.
   • It is recommended to place a thin tissue on the surface of the material, or put the material on other colored objects, then focus, remove the tissue and click start.
5. If the material is transparent, the laser module also cannot detect the object.
   • It is recommended to first perform surface treatment, spray paint or stick other colored metal marking paper, and then auto-focus.
6. If there are previous patterns on the canvas, forgot to delete, and directly imported new patterns on the canvas.
   • In this case, the red dot under the laser module will not stay on the material surface when focusing, but elsewhere.
7. The camera lens at the bottom of the laser module has dust, causing the object to be undetectable.
   • Please use a cotton swab or non-woven cloth to clean it.

If after clicking auto-focus, the laser module does not move, or after the laser module moves to directly above the location of the pattern on the material, the machine descends by 2mm or does not obviously descend, and then the laser module returns to the rear left, even accompanied by noise.

Please shoot the entire auto-focus process into a video, including the movement trajectory of the laser module, the rise and fall of the machine, etc., and then send it to WeCreat Support【support@wecreat.com】for further assistance.